Guarantee / Return Policy

eCiggies offer a 30 day guarantee on all guaranteed items purchased except for e-liquids.

Guaranteed items are batteries, chargers and atomisers.

The 30 day guarantee period starts from the date of purchase.

Faulty items will be exchanged with new, similar items.

Faulty items must be returned to us within the 30 day period via Standard Post with tracking number, and the tracking number must be e-mailed to us within the 30day period.

Replacement parts will be send to the client via Standard Post.

eCiggies does not accept phone calls or e-mails as proof that items are faulty.

eCiggies does not accept any returns on any e-Liquid

eCiggies will not replace items that has already been replaced within the 30 day period.

When items are replaced, the replacement parts do not carry a new 30day guarantee, the 30 day guarantee is still applicable from the original date of purchase.

eCiggies does not offer ANY guarantee on ANY Cartomiser / Disposable Atomiser / Clearomizer

eCiggies does not offer ANY guarantee on RBA's / RDA's.

eCiggies does not offer refunds under any circumstances.

eCiggies DOES NOT offer a "use and test" guarantee, if a client buys a product and is not happy with the performance, it CANNOT be returned, purchsed items

(excluding atomizers / clearomizers / coils / Liquid ) can only be returned if the items are faulty AND fualty items will be replaced with the same item (if returned in the

guarantee period).

Client Testimonials

Hi Tanya/Walter So I started on the 905 today and I must say I am very happy with it. I still need to decide which aty I prefer between 901 and 510 because I have PG in the 901 and VG in the 510. I will still try to ge...
Doug on 15/01/2014
Hi Walter Thank-you. I have received the package and I am suitably impressed. Best regards Mike de Witt
Mike de Witt on 17/01/2016
Hi Walter Just want to say both e cigarettes are in working order. Thanks for the great service! Kind Reg B van Jaarsveldt
B van Jaarsveldt on 17/01/2016
Hi Walter, Just received my lovely parcell! Thanks for going to so much trouble to get it to me! eCiggies rocks! Julia
Julia on 05/06/2014