Guarantee / Return Policy

eCiggies offer a 30 day guarantee on all guaranteed items purchased except for e-liquids.

Guaranteed items are batteries, chargers and atomisers.

The 30 day guarantee period starts from the date of purchase.

Faulty items will be exchanged with new, similar items.

Faulty items must be returned to us within the 30 day period via Standard Post with tracking number, and the tracking number must be e-mailed to us within the 30day period.

Replacement parts will be send to the client via Standard Post.

eCiggies does not accept phone calls or e-mails as proof that items are faulty.

eCiggies does not accept any returns on any e-Liquid

eCiggies will not replace items that has already been replaced within the 30 day period.

When items are replaced, the replacement parts do not carry a new 30day guarantee, the 30 day guarantee is still applicable from the original date of purchase.

eCiggies does not offer ANY guarantee on ANY Cartomiser / Disposable Atomiser / Clearomizer

eCiggies does not offer ANY guarantee on RBA's / RDA's.

eCiggies does not offer refunds under any circumstances.

eCiggies DOES NOT offer a "use and test" guarantee, if a client buys a product and is not happy with the performance, it CANNOT be returned, purchsed items

(excluding atomizers / clearomizers / coils / Liquid ) can only be returned if the items are faulty AND fualty items will be replaced with the same item (if returned in the

guarantee period).

Client Testimonials

2016 Kicked off with a great start with all new devices and my weakness for Box MODS. eCiggies is the most reliable source for all your vaping needs! Now, where is my wallet at...?
Marius Stephen on 10/02/2016
Hi Walter Just want to say both e cigarettes are in working order. Thanks for the great service! Kind Reg B van Jaarsveldt
B van Jaarsveldt on 17/01/2016
Great!thank you so much!!! Will definitely be making use of this service a lot more often!!!
T. Bosch on 07/12/2017
Hi Wil net se ek is baie opgewonde om te begin mt my nuwe skadelose rook gewoonte! DANKIE BAIE! Anne-marie
Anne-marie on 17/01/2016