Guarantee / Return Policy

eCiggies offer a 30 day guarantee on all guaranteed items purchased except for e-liquids.

Guaranteed items are batteries, chargers and atomisers.

The 30 day guarantee period starts from the date of purchase.

Faulty items will be exchanged with new, similar items.

Faulty items must be returned to us within the 30 day period via Standard Post with tracking number, and the tracking number must be e-mailed to us within the 30day period.

Replacement parts will be send to the client via Standard Post.

eCiggies does not accept phone calls or e-mails as proof that items are faulty.

eCiggies does not accept any returns on any e-Liquid

eCiggies will not replace items that has already been replaced within the 30 day period.

When items are replaced, the replacement parts do not carry a new 30day guarantee, the 30 day guarantee is still applicable from the original date of purchase.

eCiggies does not offer ANY guarantee on ANY Cartomiser / Disposable Atomiser / Clearomizer

eCiggies does not offer ANY guarantee on RBA's / RDA's.

eCiggies does not offer refunds under any circumstances.

eCiggies DOES NOT offer a "use and test" guarantee, if a client buys a product and is not happy with the performance, it CANNOT be returned, purchsed items

(excluding atomizers / clearomizers / coils / Liquid ) can only be returned if the items are faulty AND fualty items will be replaced with the same item (if returned in the

guarantee period).

Client Testimonials

I wish to express my utter satisfaction in the handling of this order. Everything was as I requested down to the courier calling me when delivery (made at 08.30 this morning).  I work in shipping and can say the way thi...
A Miller on 19/04/2014
Hi Walter As I said in my sms I'm very happy with my Dragon please let me know as soon as you get the black ones in I want 2 off them as well. Thanks Martin
Martin on 17/01/2016
WOW – thanks for your efficient and speedy assistance. I have received the package this morning. Take care until our next order. Thanks, Angela
Angela on 15/06/2014
Always good sales service and great customer care! i cant remember how many times i went back for mistakes i have made on my purchases and you always help me out! i will always be a devoted client and always refer client...
Heino on 03/06/2016