Guarantee / Return Policy

eCiggies offer a 30 day guarantee on all guaranteed items purchased except for e-liquids.

Guaranteed items are batteries, chargers and atomisers.

The 30 day guarantee period starts from the date of purchase.

Faulty items will be exchanged with new, similar items.

Faulty items must be returned to us within the 30 day period via Standard Post with tracking number, and the tracking number must be e-mailed to us within the 30day period.

Replacement parts will be send to the client via Standard Post.

eCiggies does not accept phone calls or e-mails as proof that items are faulty.

eCiggies does not accept any returns on any e-Liquid

eCiggies will not replace items that has already been replaced within the 30 day period.

When items are replaced, the replacement parts do not carry a new 30day guarantee, the 30 day guarantee is still applicable from the original date of purchase.

eCiggies does not offer ANY guarantee on ANY Cartomiser / Disposable Atomiser / Clearomizer

eCiggies does not offer ANY guarantee on RBA's / RDA's.

eCiggies does not offer refunds under any circumstances.

eCiggies DOES NOT offer a "use and test" guarantee, if a client buys a product and is not happy with the performance, it CANNOT be returned, purchsed items

(excluding atomizers / clearomizers / coils / Liquid ) can only be returned if the items are faulty AND fualty items will be replaced with the same item (if returned in the

guarantee period).

Client Testimonials

Big Shout out to eCiggies! Thank you guys for all the great advice and assistance with my 1st purchase. I appreciated the Awesome Customer service and great After sales service that you gave, even after I had a gazillion...
Dietz on 14/12/2016
Hi there, can't believe it! Got my oil already. Thank you for an always great service.
Robyn on 27/10/2016
I would highly recommend this site, I have ordered a couple of times already and have never been disappointed. What really impressed me is the fast responses to email and Eciggies are always acomidating in regards to st...
Andreas on 18/11/2016
Thank You so much for your speedy service Regards Tayob
Tayob on 17/01/2016