Guarantee / Return Policy

eCiggies offer a 30 day guarantee on all guaranteed items purchased except for e-liquids.

Guaranteed items are batteries, chargers and atomisers.

The 30 day guarantee period starts from the date of purchase.

Faulty items will be exchanged with new, similar items.

Faulty items must be returned to us within the 30 day period via Standard Post with tracking number, and the tracking number must be e-mailed to us within the 30day period.

Replacement parts will be send to the client via Standard Post.

eCiggies does not accept phone calls or e-mails as proof that items are faulty.

eCiggies does not accept any returns on any e-Liquid

eCiggies will not replace items that has already been replaced within the 30 day period.

When items are replaced, the replacement parts do not carry a new 30day guarantee, the 30 day guarantee is still applicable from the original date of purchase.

eCiggies does not offer ANY guarantee on ANY Cartomiser / Disposable Atomiser / Clearomizer

eCiggies does not offer ANY guarantee on RBA's / RDA's.

eCiggies does not offer refunds under any circumstances.

eCiggies DOES NOT offer a "use and test" guarantee, if a client buys a product and is not happy with the performance, it CANNOT be returned, purchsed items

(excluding atomizers / clearomizers / coils / Liquid ) can only be returned if the items are faulty AND fualty items will be replaced with the same item (if returned in the

guarantee period).

Client Testimonials

Thank you very much! See this is exactly why I refer anyone and everyone who vapes or is interested in vaping to your website.
Nico on 15/04/2016
Great service. Great products. Great prices. Even tho I had purchased a device from another store they took the time to help me with a problem I was having and also updated the software. Eciggies for the win.
Richard steyn on 24/02/2016
Just wanted to say thanks again really great service, keep buying from this site over and over and have never had a problem. I can not recommend this site enough.
Andreas Yiasoumi on 22/01/2017
Just WOW, that's some amazing service right there. Thank you. Astrid
Astrid on 19/07/2014