Guarantee / Return Policy

eCiggies offer a 30 day guarantee on all guaranteed items purchased except for e-liquids.

Guaranteed items are batteries, chargers and atomisers.

The 30 day guarantee period starts from the date of purchase.

Faulty items will be exchanged with new, similar items.

Faulty items must be returned to us within the 30 day period via Standard Post with tracking number, and the tracking number must be e-mailed to us within the 30day period.

Replacement parts will be send to the client via Standard Post.

eCiggies does not accept phone calls or e-mails as proof that items are faulty.

eCiggies does not accept any returns on any e-Liquid

eCiggies will not replace items that has already been replaced within the 30 day period.

When items are replaced, the replacement parts do not carry a new 30day guarantee, the 30 day guarantee is still applicable from the original date of purchase.

eCiggies does not offer ANY guarantee on ANY Cartomiser / Disposable Atomiser / Clearomizer

eCiggies does not offer ANY guarantee on RBA's / RDA's.

eCiggies does not offer refunds under any circumstances.

eCiggies DOES NOT offer a "use and test" guarantee, if a client buys a product and is not happy with the performance, it CANNOT be returned, purchsed items

(excluding atomizers / clearomizers / coils / Liquid ) can only be returned if the items are faulty AND fualty items will be replaced with the same item (if returned in the

guarantee period).

Client Testimonials

Hi Walter I am really enjoying this as opposed to real cigarettes and will not go back to smoking quickly. Look forward to hearing from you. Thanks Liz
Liz on 17/01/2016
I wish to express my utter satisfaction in the handling of this order. Everything was as I requested down to the courier calling me when delivery (made at 08.30 this morning).  I work in shipping and can say the way thi...
A Miller on 19/04/2014
Excellent products at good prices but more impressing is the remarkably quick, friendly and helpfully support. Amazing job guys...
SKR on 11/04/2016
Awesom thanks. l will definitely recommend you. C van der Walt
C van der Walt on 17/01/2016