Guarantee / Return Policy

eCiggies offer a 30 day guarantee on all guaranteed items purchased except for e-liquids.

Guaranteed items are batteries, chargers and atomisers.

The 30 day guarantee period starts from the date of purchase.

Faulty items will be exchanged with new, similar items.

Faulty items must be returned to us within the 30 day period via Standard Post with tracking number, and the tracking number must be e-mailed to us within the 30day period.

Replacement parts will be send to the client via Standard Post.

eCiggies does not accept phone calls or e-mails as proof that items are faulty.

eCiggies does not accept any returns on any e-Liquid

eCiggies will not replace items that has already been replaced within the 30 day period.

When items are replaced, the replacement parts do not carry a new 30day guarantee, the 30 day guarantee is still applicable from the original date of purchase.

eCiggies does not offer ANY guarantee on ANY Cartomiser / Disposable Atomiser / Clearomizer

eCiggies does not offer ANY guarantee on RBA's / RDA's.

eCiggies does not offer refunds under any circumstances.

eCiggies DOES NOT offer a "use and test" guarantee, if a client buys a product and is not happy with the performance, it CANNOT be returned, purchsed items

(excluding atomizers / clearomizers / coils / Liquid ) can only be returned if the items are faulty AND fualty items will be replaced with the same item (if returned in the

guarantee period).

Client Testimonials

Hi Walter Just wanted to thank you for the excellent service! You had the patience to put up with my numerous queries and items were dispatched the morning after I had placed the order (2 September). I tracked the parc...
Anonymous on 10/10/2014
Walter saam met jou en T en met ju is my lew en dan sp maar vir en is julle Eng en is nog dra ek ook nou die woord uit. Jislaak elke dag ontdek ek nog 'n voordeel. soos vandag het ek my lugversorgingseenheiid met ...
Maarten on 17/01/2016
Awesome service and friendly efficient staff. Love the Eleaf Istick 100w TC! Will be coming back again and again!
Johann on 23/08/2016
Hi Wil net se ek is baie opgewonde om te begin mt my nuwe skadelose rook gewoonte! DANKIE BAIE! Anne-marie
Anne-marie on 17/01/2016