Guarantee / Return Policy

eCiggies offer a 30 day guarantee on all guaranteed items purchased except for e-liquids.

Guaranteed items are batteries, chargers and atomisers.

The 30 day guarantee period starts from the date of purchase.

Faulty items will be exchanged with new, similar items.

Faulty items must be returned to us within the 30 day period via Standard Post with tracking number, and the tracking number must be e-mailed to us within the 30day period.

Replacement parts will be send to the client via Standard Post.

eCiggies does not accept phone calls or e-mails as proof that items are faulty.

eCiggies does not accept any returns on any e-Liquid

eCiggies will not replace items that has already been replaced within the 30 day period.

When items are replaced, the replacement parts do not carry a new 30day guarantee, the 30 day guarantee is still applicable from the original date of purchase.

eCiggies does not offer ANY guarantee on ANY Cartomiser / Disposable Atomiser / Clearomizer

eCiggies does not offer ANY guarantee on RBA's / RDA's.

eCiggies does not offer refunds under any circumstances.

eCiggies DOES NOT offer a "use and test" guarantee, if a client buys a product and is not happy with the performance, it CANNOT be returned, purchsed items

(excluding atomizers / clearomizers / coils / Liquid ) can only be returned if the items are faulty AND fualty items will be replaced with the same item (if returned in the

guarantee period).

Client Testimonials

The best service I have received in a VERY long time. I went to the physical shop to buy a new starter kit and not only were they very helpful in letting me try the tank first, but they also showed me how to prime the co...
Benjamin on 03/03/2016
Howzit Thank you for your very competent help. It's a pleasure doing business with e-ciggies L Skyvaper
L Skyvaper on 17/01/2016
Just bought the iStick Basic and the JUSTFOG 1453. Service was outstanding, fast and easy. Will be coming back soon!
Liam on 26/04/2016
Hi just want to say thanks, got the parcel - love the Evod. F Crawley
F Crawley on 13/06/2014