Terms & Conditions

DEFINITIONS:

Buyer means the individual or organisation that buys or agrees to buy goods from the seller. Contract means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these terms and conditions.

Goods means the items that the Buyer agrees to buy from the Seller:
eCiggies / PO BOX 40355 / Moreleta Park / Pretoria / 0044

Buyer means the client who places the order via the website, sms, telephone call or any other means.
Terms and conditions means the terms and condition of sale set out in this agreement and any special terms and conditions agreed in writing by the seller.

CONDITIONS:

These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer. Acceptance of Goods (by Delivery) shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and conditions. Any variation of these Terms and conditions shall be inapplicable unless agreed to, in writing by the Seller. Any complaints can be e-mailed to eCiggies (info@eciggies.co.za).

ORDERING:

All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller.
Where ordered Goods are not available from stock the Buyer shall be notified and given the option to either wait / replace the item with items of similar value or receive a refund.

 

GUARANTEE / RETURN POLICY:

eCiggies offer a 30 day guarantee on all guaranteed items purchased except for e-liquids.

Guaranteed items are batteries, chargers and atomisers.

The 30 day guarantee period starts from the date of purchase.

Faulty items will be exchanged with new, similar items.

Faulty items must be returned to us within the 30 day period via Standard Post with tracking number, and the tracking number must be e-mailed to us within the 30day period.

Replacement parts will be send to the client via Standard Post.

eCiggies does not accept phone calls or e-mails as proof that items are faulty.

eCiggies does not accept any returns on any e-Liquid

eCiggies will not replace items that has already been replaced within the 30 day period.

When items are replaced, the replacement parts do not carry a new 30day guarantee, the 30 day guarantee is still applicable from the original date of purchase.

eCiggies does not offer ANY guarantee on ANY Cartomiser / Disposable Atomiser / Clearomizer

eCiggies does not offer ANY guarantee on RBA's / RDA's.

eCiggies does not offer refunds under any circumstances.

eCiggies DOES NOT offer a "use and test" guarantee, if a client buys a product and is not happy with the performance, it CANNOT be returned, purchased items

(excluding atomizers / clearomizers / coils / Liquid ) can only be returned if the items are faulty AND fualty items will be replaced with the same item (if returned in the

guarantee period).

 

AGE OF CONSENT:

Any item for sale on eCiggies may only be purchased by persons 18 years or older. The Buyer will be asked when placing the order to declare that they are of the legal age to purchase the goods. The seller shall be entitled to cancel the order, without notice, should the Seller discover that the Buyer is not legally entitled to order goods.

PRICE AND PAYMENT:

The prices of goods are the prices stipulated on the Website. The prices are inclusive of VAT. The prices excludes delivery charges. The full order amount needs to be paid before goods will be dispatch. EFT payments must reflect in the bank statements of eCiggies before goods will be send.

DELIVERY:

The Seller shall use its reasonable endeavours to meet any date agreed for Delivery. The Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any delivery date. Sent parcels are not insured and it is up to the Buyer to carry insurance costs, should the Buyer wish to insure parcels. The option for Insurance will be given before final checkout in the ordering process. Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.

RIGHTS OF SELLER:

The seller reserves the right to update prices on the Website. The seller reserves the right to withdraw any goods from the Website at any time.

LIMITATIONS OF LIABILITY:

The Seller shall under no circumstances be liable for any direct, indirect, incidental or consequential loss or damage whatsoever.

FORCE MAJEURE:

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its control, including but not limited to Acts of God, strikes, accidents, war, communications failure, telecommunications or computer system failures. The Seller shall be entitled to a reasonable extension of its obligations.

CHANGES TO  TERMS:

The Seller shall be entitled to alter these Terms and Conditions at any time.

GOVERNING LAW AND JURISDICTION:

The Terms and Conditions shall be governed by South African Law and the parties hereby submit to the jurisdiction of South African Courts.

Client Testimonials

Thanx julle Dankie ek's mal oor julle diens en produkte. Chat weer Groete en lekker aand - Mariet
Mariet on 17/02/2013
Hi Walter, Just received my lovely parcell! Thanks for going to so much trouble to get it to me! eCiggies rocks! Julia
Julia on 05/06/2014
Hi Wil net se ek is baie opgewonde om te begin mt my nuwe skadelose rook gewoonte! DANKIE BAIE! Anne-marie
Anne-marie on 17/01/2016
Hi Walter Just wanted to thank you for the excellent service! You had the patience to put up with my numerous queries and items were dispatched the morning after I had placed the order (2 September). I tracked the parc...
Anonymous on 10/10/2014