Guarantee / Return Policy

eCiggies offer a 30-day guarantee on all guaranteed items purchased except for e-liquids.

Guaranteed items are batteries, chargers and atomisers.

The 30 day guarantee period starts from the date of purchase.

Faulty items will be exchanged with new, similar items.

Faulty items must be returned to us within the 30 day period via Standard Post with tracking number, and the tracking number must be e-mailed to us within the 30day period.

Replacement parts will be sent to the client via Standard Post.

eCiggies does not accept phone calls or e-mails as proof that items are faulty.

eCiggies does not accept any returns on any e-Liquid

eCiggies will not replace items that have already been replaced within the 30 day period.

When items are replaced, the replacement parts do not carry a new 30day guarantee, the 30-day guarantee is still applicable from the original date of purchase.

eCiggies does not offer ANY guarantee on ANY Cartomiser / Disposable Atomiser / Clearomizer

eCiggies does not offer ANY guarantee on RBA's / RDA's.

eCiggies does not offer refunds under any circumstances.

eCiggies DOES NOT offer a "use and test" guarantee, if a client buys a product and is not happy with the performance, it CANNOT be returned, purchased items

(excluding atomizers / clearomizers / coils / Liquid ) can only be returned if the items are faulty AND faulty items will be replaced with the same item (if returned in the

guarantee period).

Client Testimonials

This was my first order with you, and the service was great and fast!! Thank you for the prompt delivery and excellent service.
Wilna on 18/12/2019
Good day!!! I have received my coils on Monday!!! Ordering through eCiggies was very convenient and everything was done extremely professional!!! I will from now on only be making my orders through you guys!!! Thank yo...
Mr Bosch on 13/12/2017
My parcel just arrived in Trafalgar! Less than 24 hours since collection! Thanks for excellent service.
John on 07/04/2017
Got my order safe and sound as always. Thank you for the battery. And thanks for always being so helpful and quick with all the orders. And most of all. Thank you for stocking such great products and the quality of the p...
E Pretorius on 19/04/2014