Guarantee / Return Policy

eCiggies offer a 30-day guarantee on all guaranteed items purchased except for e-liquids.

Guaranteed items are batteries, chargers and atomisers.

The 30 day guarantee period starts from the date of purchase.

Faulty items will be exchanged with new, similar items.

Faulty items must be returned to us within the 30 day period via Standard Post with tracking number, and the tracking number must be e-mailed to us within the 30day period.

Replacement parts will be sent to the client via Standard Post.

eCiggies does not accept phone calls or e-mails as proof that items are faulty.

eCiggies does not accept any returns on any e-Liquid

eCiggies will not replace items that have already been replaced within the 30 day period.

When items are replaced, the replacement parts do not carry a new 30day guarantee, the 30-day guarantee is still applicable from the original date of purchase.

eCiggies does not offer ANY guarantee on ANY Cartomiser / Disposable Atomiser / Clearomizer

eCiggies does not offer ANY guarantee on RBA's / RDA's.

eCiggies does not offer refunds under any circumstances.

eCiggies DOES NOT offer a "use and test" guarantee, if a client buys a product and is not happy with the performance, it CANNOT be returned, purchased items

(excluding atomizers / clearomizers / coils / Liquid ) can only be returned if the items are faulty AND faulty items will be replaced with the same item (if returned in the

guarantee period).

Client Testimonials

Thanx julle Dankie ek's mal oor julle diens en produkte. Chat weer Groete en lekker aand - Mariet
Mariet on 17/02/2013
Awesome service. Order and EFT'd. Just came back from fetching my order. Great service and will be using eciggies for all all my foreseeable future purchases.
Nico on 01/03/2016
Thank you for your speedy service!
Michelle on 06/06/2019
Thanks guys for understanding your clients needs and not just pushing the latest and greatest. Never a problem with delivery or advice. You are a credit to the industry. My latest purchase of the Eleaf istick Pico is top...
Paul on 06/07/2016