Guarantee / Return Policy

eCiggies offer a 60-day guarantee on all guaranteed items purchased except for e-liquids.

Guaranteed items are batteries, Mod's and chargers

The 60 day guarantee period starts from the date of purchase.

Faulty items will be exchanged with new, similar items.

Faulty items must be returned to us within the 60 day period via Courier/Postnet or similar with tracking number, and the tracking number must be e-mailed to us within the 60 day period.

Replacement parts will be sent to the client via Courier.

eCiggies does not accept phone calls or e-mails as proof that items are faulty.

eCiggies does not accept any returns on any e-Liquid

eCiggies will not replace items that have already been replaced within the 60 day period.

When items are replaced, the replacement parts do not carry a new 60 day guarantee, the 60-day guarantee is still applicable from the original date of purchase.

eCiggies does not offer ANY guarantee on ANY Cartomiser / Atomiser / Disposable Atomiser / Clearomizer

eCiggies does not offer ANY guarantee on RBA's / RDA's.

eCiggies does not offer refunds under any circumstances.

eCiggies DOES NOT offer a "use and test" guarantee, if a client buys a product and is not happy with the performance, it CANNOT be returned, purchased items

(excluding atomizers / clearomizers / coils / Liquid ) can only be returned if the items are faulty AND faulty items will be replaced with the same item (if returned in the

guarantee period).

Client Testimonials

Awesom thanks. l will definitely recommend you. C van der Walt
C van der Walt on 17/01/2016
Good day team! I wish to commend you on the service that I have received from eCiggies. I ordered my Atmos Jump Vaporizer yesterday morning, and this afternoon it was delivered. Excellent service. I would recommend yo...
Mr van den Berg on 04/04/2019
Thanks very much for your prompt response! Order placed. Very efficient vendor service yet again. Thanks and Regards Svend
Svend on 21/11/2016
Thanks for the info. Much appreciated!! Excellent service all round :) Roy
Roy on 19/08/2014