Guarantee / Return Policy

eCiggies offer a 30-day guarantee on all guaranteed items purchased except for e-liquids.

Guaranteed items are batteries, chargers and atomisers.

The 30 day guarantee period starts from the date of purchase.

Faulty items will be exchanged with new, similar items.

Faulty items must be returned to us within the 30 day period via Standard Post with tracking number, and the tracking number must be e-mailed to us within the 30day period.

Replacement parts will be sent to the client via Standard Post.

eCiggies does not accept phone calls or e-mails as proof that items are faulty.

eCiggies does not accept any returns on any e-Liquid

eCiggies will not replace items that have already been replaced within the 30 day period.

When items are replaced, the replacement parts do not carry a new 30day guarantee, the 30-day guarantee is still applicable from the original date of purchase.

eCiggies does not offer ANY guarantee on ANY Cartomiser / Disposable Atomiser / Clearomizer

eCiggies does not offer ANY guarantee on RBA's / RDA's.

eCiggies does not offer refunds under any circumstances.

eCiggies DOES NOT offer a "use and test" guarantee, if a client buys a product and is not happy with the performance, it CANNOT be returned, purchased items

(excluding atomizers / clearomizers / coils / Liquid ) can only be returned if the items are faulty AND faulty items will be replaced with the same item (if returned in the

guarantee period).

Client Testimonials

It's very pleasing to deal with eCiggies, your service is exceptional, thank you very much.
Quintas on 26/01/2017
I would just like to thank you guys for the amazing service, and the quick responses I got when I had questions. A grateful and definitely returning customer
Dillon on 16/02/2017
Thank you. Always a pleasure doing business with you.
Kalpesh on 08/12/2017
Holy Moly you guys are on the ball! I received my evod about an hour ago already. Very very happy with the device. Thanks so much for the outstanding service!
Brittany on 01/03/2018