Guarantee / Return Policy

eCiggies offer a 30-day guarantee on all guaranteed items purchased except for e-liquids.

Guaranteed items are batteries, chargers and atomisers.

The 30 day guarantee period starts from the date of purchase.

Faulty items will be exchanged with new, similar items.

Faulty items must be returned to us within the 30 day period via Standard Post with tracking number, and the tracking number must be e-mailed to us within the 30day period.

Replacement parts will be sent to the client via Standard Post.

eCiggies does not accept phone calls or e-mails as proof that items are faulty.

eCiggies does not accept any returns on any e-Liquid

eCiggies will not replace items that have already been replaced within the 30 day period.

When items are replaced, the replacement parts do not carry a new 30day guarantee, the 30-day guarantee is still applicable from the original date of purchase.

eCiggies does not offer ANY guarantee on ANY Cartomiser / Disposable Atomiser / Clearomizer

eCiggies does not offer ANY guarantee on RBA's / RDA's.

eCiggies does not offer refunds under any circumstances.

eCiggies DOES NOT offer a "use and test" guarantee, if a client buys a product and is not happy with the performance, it CANNOT be returned, purchased items

(excluding atomizers / clearomizers / coils / Liquid ) can only be returned if the items are faulty AND faulty items will be replaced with the same item (if returned in the

guarantee period).

Client Testimonials

Thanks a big bunch! Another 2-thumbs-up-response from the eCiggies guys!!
Marinda on 17/05/2017
I have received my order today and am very impressed by your service. I will be ordering more in the New Year.
Penny on 08/12/2020
WOW – thanks for your efficient and speedy assistance. I have received the package this morning. Take care until our next order. Thanks, Angela
Angela on 15/06/2014
Great service indeed, received my order now, keep it up!!!
Jarryd on 18/11/2020