Guarantee / Return Policy

eCiggies offer a 30-day guarantee on all guaranteed items purchased except for e-liquids.

Guaranteed items are batteries, chargers and atomisers.

The 30 day guarantee period starts from the date of purchase.

Faulty items will be exchanged with new, similar items.

Faulty items must be returned to us within the 30 day period via Standard Post with tracking number, and the tracking number must be e-mailed to us within the 30day period.

Replacement parts will be sent to the client via Standard Post.

eCiggies does not accept phone calls or e-mails as proof that items are faulty.

eCiggies does not accept any returns on any e-Liquid

eCiggies will not replace items that have already been replaced within the 30 day period.

When items are replaced, the replacement parts do not carry a new 30day guarantee, the 30-day guarantee is still applicable from the original date of purchase.

eCiggies does not offer ANY guarantee on ANY Cartomiser / Disposable Atomiser / Clearomizer

eCiggies does not offer ANY guarantee on RBA's / RDA's.

eCiggies does not offer refunds under any circumstances.

eCiggies DOES NOT offer a "use and test" guarantee, if a client buys a product and is not happy with the performance, it CANNOT be returned, purchased items

(excluding atomizers / clearomizers / coils / Liquid ) can only be returned if the items are faulty AND faulty items will be replaced with the same item (if returned in the

guarantee period).

Client Testimonials

WOW – thanks for your efficient and speedy assistance. I have received the package this morning. Take care until our next order. Thanks, Angela
Angela on 15/06/2014
There was no need for a tracking number as the Pico was delivered early this morning. I am truly amazed. Your after sales service is incredible, an antithesis of *** **** who could not be bothered to even reply to my c...
Barry on 20/10/2016
Thanks very much for your prompt response! Order placed. Very efficient vendor service yet again. Thanks and Regards Svend
Svend on 21/11/2016
Love dealing with these guys. They are always helpful and have great prices too. Very friendly efficient staff. Thank you guys and keep going! VAPE ON!
Johann on 30/08/2016