Guarantee / Return Policy

eCiggies offer a 60-day guarantee on all guaranteed items purchased except for e-liquids.

Guaranteed items are batteries, Mod's and chargers

The 60 day guarantee period starts from the date of purchase.

Faulty items will be exchanged with new, similar items.

Faulty items must be returned to us within the 60 day period via Courier/Postnet or similar with tracking number, and the tracking number must be e-mailed to us within the 60 day period.

Replacement parts will be sent to the client via Courier.

eCiggies does not accept phone calls or e-mails as proof that items are faulty.

eCiggies does not accept any returns on any e-Liquid

eCiggies will not replace items that have already been replaced within the 60 day period.

When items are replaced, the replacement parts do not carry a new 60 day guarantee, the 60-day guarantee is still applicable from the original date of purchase.

eCiggies does not offer ANY guarantee on ANY Cartomiser / Atomiser / Disposable Atomiser / Clearomizer

eCiggies does not offer ANY guarantee on RBA's / RDA's.

eCiggies does not offer refunds under any circumstances.

eCiggies DOES NOT offer a "use and test" guarantee, if a client buys a product and is not happy with the performance, it CANNOT be returned, purchased items

(excluding atomizers / clearomizers / coils / Liquid ) can only be returned if the items are faulty AND faulty items will be replaced with the same item (if returned in the

guarantee period).

Client Testimonials

eCiggies is WONDERFULLLL‍!! Had a query on Thursday, answered Friday Morning, placed order Sunday night and Tuesday Morning 9:30 Courier Guy was at my door. Just amazing, happy Vaping!! Thank you for everything. You...
Liria on 13/01/2021
Beste Tanya Julle cartomisers werk baie lekker. Baie Dankie Japie Botha
Japie Botha on 17/01/2016
Thank you for BEYOND AWESOME customer service.
Colleen on 26/06/2019
2016 Kicked off with a great start with all new devices and my weakness for Box MODS. eCiggies is the most reliable source for all your vaping needs! Now, where is my wallet at...?
Marius Stephen on 10/02/2016