Terms & Conditions


Buyer means the individual or organisation that buys or agrees to buy goods from the seller. Contract means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these terms and conditions.

Goods means the items that the Buyer agrees to buy from the Seller:
eCiggies / PO BOX 40355 / Moreleta Park / Pretoria / 0044

Buyer means the client who places the order via the website, sms, telephone call or any other means.
Terms and conditions means the terms and condition of sale set out in this agreement and any special terms and conditions agreed in writing by the seller.


These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer. Acceptance of Goods (by Delivery) shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and conditions. Any variation of these Terms and conditions shall be inapplicable unless agreed to, in writing by the Seller. Any complaints can be e-mailed to eCiggies (info@eciggies.co.za).


All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller.
Where ordered Goods are not available from stock the Buyer shall be notified and given the option to either wait / replace the item with items of similar value or receive a refund.


eCiggies offer a 60 day guarantee on all guaranteed items purchased except for e-liquids.

Guaranteed items are batteries, Mod's and chargers 
The 60 day guarantee period starts from the date of purchase.

Faulty items will be exchanged with new, similar items.

Faulty items must be returned to us within the 60 day period via Courier/Postnet or similar with tracking number, and the tracking number must be e-mailed to us within the 60 day period.

Replacement parts will be send to the client via Courier.

eCiggies does not accept phone calls or e-mails as proof that items are faulty.

eCiggies does not accept any returns on any e-Liquid or CBD product.

eCiggies will not replace items that has already been replaced within the 60 day period.

When items are replaced, the replacement parts do not carry a new 60 day guarantee, the 60 day guarantee is still applicable from the original date of purchase.

eCiggies does not offer ANY guarantee on ANY Cartomiser / Disposable Atomiser / Clearomizer

eCiggies does not offer ANY guarantee on RBA's / RDA's.

eCiggies does not offer refunds under any circumstances.

eCiggies DOES NOT offer a "use and test" guarantee, if a client buys a product and is not happy with the performance, it CANNOT be returned, purchased items

(excluding atomizers / clearomizers / coils / Liquid ) can only be returned if the items are faulty AND faulty items will be replaced with the same item (if returned in the

guarantee period).


Any item for sale on eCiggies may only be purchased by persons 18 years or older. The Buyer will be asked when placing the order to declare that they are of the legal age to purchase the goods. The seller shall be entitled to cancel the order, without notice, should the Seller discover that the Buyer is not legally entitled to order goods.


The prices of goods are the prices stipulated on the Website. The prices are inclusive of VAT. The prices excludes delivery charges. The full order amount needs to be paid before goods will be dispatch. EFT payments must reflect in the bank statements of eCiggies before goods will be send.


The Seller shall use its reasonable endeavors to meet any date agreed for Delivery. The Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any delivery date. Sent parcels are not insured and it is up to the Buyer to carry insurance costs, should the Buyer wish to insure parcels. The option for Insurance will be given before final checkout in the ordering process. Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.


The seller reserves the right to update prices on the Website. The seller reserves the right to withdraw any goods from the Website at any time.


The Seller shall under no circumstances be liable for any direct, indirect, incidental or consequential loss or damage whatsoever.


The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its control, including but not limited to Acts of God, strikes, accidents, war, communications failure, telecommunications or computer system failures. The Seller shall be entitled to a reasonable extension of its obligations.


The Seller shall be entitled to alter these Terms and Conditions at any time.


The Terms and Conditions shall be governed by South African Law and the parties hereby submit to the jurisdiction of South African Courts.


Products sold on this site is intended for adult smokers (18+ years). You must be of legal smoking age to purchase products. Please consult your physician before use. E-Liquids on our site may contain Propylene Glycol and/or Vegetable Glycerin, Nicotine and Flavorings. Our products may be poisonous if orally ingested. Products sold by eCiggies are alternative smoking products and are not advertised as smoking cessation products and have not been evaluated by the Food and Drug Administration, nor are they intended to treat, prevent or cure any disease or condition. For their protection, please keep out of reach of children and pets. Read our terms and conditions page before purchasing our products. Use all products on this site at your own risk!

Client Testimonials

Thank you! eciggies.co.za rocks, will always do business with your guys
Andre on 15/01/2018
Great!thank you so much!!! Will definitely be making use of this service a lot more often!!!
T. Bosch on 07/12/2017
I would like to place on record, my sincerest thanks for the timeous manner in which my query was handled. I have since placed an additional order to obtain the correct coils for my EVOD. Kind Regards: K. Reddy
K. Reddy on 19/06/2014
Thank you again for all the help and support.
Charlie on 26/06/2019